For home care agencies
VIPCall gives home care agencies a simple family communication layer: caregiver voice updates after shifts, optional client check-in calls, and same-time SMS summaries for the family.
No new app to learn.
30 days free. Setup help included.
VIPCallA caregiver update is most useful when it reaches the right people on time. VIPCall turns short phone calls into family-ready updates, visit records, and schedule context without adding another reporting task.
Compare the options in our family caregiver communication tools guide.
After each shift, the caregiver answers a 60–90-second call about how it went. VIPCall turns that voice update into a family-ready care note and visit record.
Sarah, VIPCall’s AI assistant, asks about their day and follows up on earlier conversations.
After each call, the family gets a same-time SMS update. They can open the recording or transcript when they want more detail.
Play a real call. When it ends, you’ll see the text the family gets.
Sample caregiver call
Shared with permission
Shifts & caregiver check-ins
Keep recurring visits and one-time changes on a shared calendar. Shift change requests arrive by text for the family to review, so families are not calling the office to ask who is coming next.
Once a change is approved, the calendar and caregiver check-in call update together.
Caregiver shift
Rosa M.
9:00 AM – 2:00 PM
Repeats weekly. Her check-in call follows the shift.
Rosa asked to move a shift
From
Saturday
9:00 AM – 2:00 PM
To
Sunday
10:00 AM – 2:00 PM
“My daughter's graduation is Saturday. I can come Sunday instead.”
The shared care record
Open the family portal whenever you want to review the full record or manage the details.
Timeline
Margaret W.
Together in Margaret’s record
Tomorrow
Dr. Ken, Cardiology
Kaiser Permanente, Cardiology clinic, 214 Oak St.
Alex will confirm the ride and bring the medication list. Follow-up at 2:30 PM.
Today
Oak Street Pharmacy
58 Oak St.
Completed by Alex. Prescription collected and left with Rosa for the evening routine.
Rosa reported a good appetite and time in the garden. Morning medication taken. Update shared with the family.
Cardiology appointment went well. Looking forward to her daughter visiting.
Oak Street Pharmacy
58 Oak St.
Sent to Alex and to Rosa on shift. Pickup added to the calendar for today.
Yesterday
Dr. Ken, Cardiology
Kaiser Permanente, Cardiology clinic, 214 Oak St.
Alex accompanied Margaret. Medication list reviewed; follow-up added to the shared calendar.
Mentioned her knee again. Otherwise steady.
Providers and care contacts
Contact details, not account access.
No. Older adults and caregivers answer phone calls, and families receive text updates. Appointment details can be sent by text, photo, or email. The family uses the app as a family portal for setup, visit records, schedules, and tasks.
VIPCall gives agencies a consistent caregiver communication workflow: caregiver voice updates after shifts, optional client check-in calls, same-time family SMS summaries, and a shared record with recordings and transcripts when the family wants more detail.
The family owns the account. They choose who receives updates and who can view or manage each part of care.
No. Families can use caregiver updates, schedules, appointments, and to-dos on their own.
Families can choose to continue with a paid subscription. There is no agency fee or minimum.
Introduce the families you’d like to include. We’ll help set up their calls and text updates for a free 30-day pilot.
Here for your own family? Explore VIPCall for families →
